Return & Refund Policy

Thank you for shopping at KoduG. Your satisfaction is our top priority, and we are here to assist you if you are not entirely satisfied with your purchase.

At KoduG, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy. Please read the following guidelines:

1. Returns: If you wish to return an item, you may do so within [number of days] days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer support team to initiate the return process.

2. Refunds: Once we receive the returned item and confirm its eligibility for a refund, we will process the refund to your original method of payment. Please note that shipping fees and any applicable taxes or duties are non-refundable.

3. Exchanges: Unfortunately, we do not currently offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item, and upon verification, we will offer a replacement or a refund, including any applicable return shipping costs.

6. Non-Returnable Items: Certain items are non-returnable for hygiene reasons or if they have been used or customized. These items will be clearly marked as non-returnable on the product page.

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team. We are here to help and ensure your satisfaction with every purchase at KoduG.

Please customize the policy based on your specific return and refund procedures and any applicable regulations or legal requirements.